Meridian Business Support are currently working with a Social housing Contractor in Greater Manchester who are looking to recruit a Tenant Liaison Officer.
The successful candidate will work with the Site manager in providing support to ensure they have a positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programs.
Responsibilities
- Generate and distribute relevant pre-works correspondence to residents before the works begin, including introduction letters; Getting to Know You letters; intro leaflets; 14 day notices; 7 day notices; 48/24 hour notice.
- Carry out tenant inductions and pre-works/"getting to know you" surveys prior to work commencing in homes and pass relevant information to site management teams.
- Carry out choice events/individual consultation with tenants regarding future work, and coordinate tenant's choices as appropriate to scheme, as required
- Record and monitor no access, reporting three times no access to client.
- Record and monitor refusals. Ensure relevant forms completed .
- Agree appropriate liaison and future access arrangements with residents.
For more information on the role please apply or send your CV direct to .