Migrant Help are hosting an exciting and unique opportunity to recruit a Submissions Officer. We have a full time position available on a 12 Month Fixed Term contract and in return you will receive a competitive salary of £24,603 plus £2,870 weekend working allowance and increasing to £27,700 following successful completion of a 6 months probation period.
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.
We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
About the role:
The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives. The purpose of this role is to work as part of Migrant Help's Advice Issue Reporting and Eligibility (AIRE) Submission team. This role will primarily assist with all Asylum Support incoming and outgoing correspondence received by post and email. The post holder will also quality check Asylum Support applications prior to submissions to ensure compliance with all applicable regulatory requirements, policies and procedures.
Key duties and responsibilities of our Submissions Officer:
- To process incoming and outgoing correspondence received in relation to Asylum Support
- To ensure that any documents that do not meet the required standards are identified and processed in accordance with policy
- Ensure that a professional and courteous service is provided to all clients, both internal and external
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level and service.
- Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work
- Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements.
- Occasionally training or meetings are organised outside of normal working hours. The postholder will be expected to attend whenever reasonably practicable.
- Responsibility for distribution and receiving parcels, monitor stationery, consumables and office supplies and equipment.
- Undertake any other duties which may be assigned from time to time and may include cover for other funded projects
The above list of job duties is not exhaustive; the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Skills and experience we are looking for in our Submissions Officer???????:
- A good general level of education
- OISC Level 1 accreditation (or completion within 6 months of starting role)
- Excellent IT skills in word processing, spreadsheets and email
- Excellent self-organisational skills • Ability to work under pressure to deadlines.
- Ability to work with people with complex needs.
- Good communication skills – verbal, written and listening
- Excellent IT skills in word processing, spreadsheets and email
- Excellent self-organisational skills
- Ability to work under pressure to deadlines.
- Highly dedicated with genuine interest in Migrant Help and our clients
- Sympathetic to refugee and human rights issues
- Ability to work empathically with people facing transition and uncertainty
- A commitment to equal opportunity, anti-discriminatory and anti-oppressive principles and practices
?What else to expect:
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check
- There is a requirement to work 1 out of 8 weekends on a rota basis
Closing Date: 4 September 2024
If you are interested in becoming our new Submissions Officer???????, please click 'APPLY' today. We look forward to hearing from you!