£37/yr
Sheffield, England
Permanent, Variable

Customer Service Manager - Nights

Posted by Unite Students.

Welcome Home

Do you have a passion for working at night leading teams to deliverexceptional customer service, and show concern for others? If so, we havean exciting opportunity in a company that will support and encourage you to develop your career.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK.

We are looking for a talented people leaderwith to join us as aStudent Safety Manager.

You will manage a various buildings throughout the cityand be responsible for the delivery of the regional operational and people strategies for your team. Supporting the General Manager to deliver our exceptionalservice and safety standards whilst creating an inclusive environment where both our students and our people can thrive.

Working between the hours of 10pm and 7am you and your team will be there when our customers need us,maintaining a clean, safe andsecureenvironment.

In order to be sucessful in this role you must be able to:

  • act as a role model for you team and the business maintaining a culture of exceptional customer service and safety adherence
  • make quick and decisive decisions and take command in the event of an emergency or property failure
  • adapt your style to inspire, engage, and motivate your team in varying situations
  • manage your own and your team`s workload and pressure, and adapt this to evolving and unexpected situations
  • support our students` wellbeing should they find themselvesdifficult situations
  • take responsibility for your team`s responsiveness in solving our customer queries

The Other stuff:

  • Shift patterns available include a 4 on / 3 off, 5 on / 2 off, or 4/3 & 5/2 hybrid shift pattern between these core hours
  • May benefit from having safety and security experience - but this is not essential
  • Must hold a valid UK/EU driving license

We will provide you with:

  • A market competitive salary and benefits package
  • Excellent training to support your learning and development
  • An opportunity to grow your skills in a supportive and collaborative environment

What You`ll Get in Return

  • A discretionary annual bonus so you can share in the company`s success
  • 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

**Instinctive inclusion.**We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application!

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