Are you a premium/luxury retail management professional with multi-site or remote experience?
Do you have a proven ability to deliver revenue and customer satisfaction targets?
Can you effectively build and manage the relationships with a wide range of internal and external stakeholders?
If so, the Area Manager (Luxury) vacancy may be your perfect next challenge!
About the role:
Created through an internal move, and reporting to the Account Director, you will lead and develop a team of Retail Managers and staff across a number of the Luxury ships to deliver revenue and customer satisfaction targets. You will develop Cruise Line (CL) relationships both on board and ashore, ensuring operating practices are met and any contractual obligations are fulfilled on board.
Based in Avonmouth on a hybrid working basis – 2/3 days per week (with regular national and international travel)
Compensation – competitive salary, car allowance, bonus scheme, pension, 4 x life assurance, healthcare, 25 days leave annually (including Christmas shutdown)
What you will be doing:
- Revenue – review and report result of KPI metrics, including category performance. Prepare annual revenue and overhead budgets in line with company requirements
- People – lead, develop, and coach Retail Managers and teams via performance reviews in collaboration with HR / Scheduling
- Operational – ensure the implementation and execution of all company operating policies and procedures, including Retail Operations, marketing, Profit Protection, IT, Finance, and Cruise Line best practices. Collaborate with internal depts on product assortment, sales performance, opportunities, and stock levels
About you:
- Proven multi-site or remote retail management experience, including working with premium / luxury brands
- Strong leadership skills and qualities, with a desire to develop and improve your team's output
- Target driven and competitive, but within a team-oriented environment
- Ability to work at pace in a very busy organisation and industry
- Adaptable and welcoming of change, offering suggestions for improvement where possible
- Must have an existing right of eligibility to work in the UK, with a valid passport and driving licence
Key Attributes – trust, collaboration, respect, passion, drive, resilience
About us:
Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.
Harding+ is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success, making recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding+.