Job Title: Claims Handler.
Job Summary: To provide claims advice and support to the claims team.
Accountability: To the Department Manager, Operations Manager and Directors.
Key Responsibilities:
- Providing advice to the customer on reporting an accident and making a claim and the procedure involved.
- Processing new insurance claims notifications and gathering the correct information to proceed with the claim.
- Valuing general damages independently without the aid of system-based valuation tools, using the Judicial College Guidelines.
- Good negotiating skills and ensuring losses are settled on best possible terms.
- Making sure premiums have been paid and that policies cover the claim.
- MOJ portal experience and ensuring MOJ time frames are adhered to.
- Experienced in assessing liability and knowledge of recent case law and RTA.
- Assessing Third Party property damage including total loss, vehicle repairs and uninsured loss claims.
- Assessing special damage claims including vehicle repairs, credit hire, credit repair, loss of earnings and all uninsured loss claims to ensure that it satisfies policy conditions.
- Liaising with solicitors and other legal and claims professionals and negotiating the terms of a claim.
- Explaining to policyholders when their claim is not covered and referring doubtful, complex or high-value claims to the Claims manager.
- Building positive relationships with the team to achieve targets, call monitoring and FCA Standards and GDPR guidelines.
- Demonstrating the fair treatment of customers during all customer contact and championing our company values.
- Utilising and managing the NCS in-house system and keeping accurate customer records.
- Keeping up to date with our insurance products and procedures and providing a great level of service to all customers in a fast-paced environment.
- To attend training sessions/workshops.
- To maintain an awareness of Health and Safety regulations.
- To carry out any other duties within the scope, spirit and purpose of the job. Essential Skills:
- Good customer service skills.
- Commercial awareness.
- Excellent attention to detail.
- Ability to use initiative.
- Good decision maker even when under pressure.
- Respect for confidentiality.
- Previous claims or insurance experience. • Evidence of having delivered results in a similar role. Desirable Skills:
- Analytical.
- Negotiating skills.
- Numerical skills.