Customer Service Executive
Temp to Perm
Central Guildford
£11-12per hour
Hours: Monday -Friday 9am -5pm
Benefits: Hybrid working! (2 days in the office) 25 days holiday (plus Bank Holidays), Pension scheme, company events, discounts on products, month team outings, Summer Hours!
Overview:
Are you passionate about delivering excellent service??? A re you available immediately and looking for your next role??
Is this you??.... Then keep reading!!..
An exciting opportunity to join a leading & successful e-commerce business based in Central Guildford!
We are seeking an experienced Customer Sevice Executive to join our client on a temporary on-going basis BUT will have the opportunity to go permanent for the right person!
Sounds interesting, what will my daily duties be??
- Ensuring customer deliveries are monitored and proactively de-escalated when issues arise
- Ensuring tickets and calls are responded to within SLA timeframes
- Maintaining the CRM accurancy
- Monitors the inbox, flagging quote requests to the relevant account manager.
- Vets and sets up new customer accounts, passing leads to the relevant sector manager
Skills & Experience:
- Previous Experience working in a similar role
- Prevoious Customer Service Experience
- Possess a clear and confident telephone manner, and proactively resolve customer issues.
- Show strong organisational and methodical skills, with a positive "can-do" attitude and a willingness to learn
- Proficient using excel in MS Office skills.
If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!
Click on the apply button or call me, Annie for more information on the role on .
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