A Senior 1st Line Infrastructure Support with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis.
Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services.
This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users.
The ideal candidate for this position must possess at least two years of experience in network administration or equivalent.
This is an excellent opportunity to progress your career with a well-established company!
About the Role
Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure.
Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques.
Key Responsibilities:
- Provide effective IT support services both onsite and remotely
- Ensure that all incidents are closed within service level agreement times
- Ensure that all installations are completed in a timely and professional fashion
- Maintaining computers, servers, and networks
- Meet deadlines as specified for each task
- Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained
- Support and maintain Microsoft 365 Solutions and Google Workspace Solutions.
- Work with Computers, servers, and networks
- Escalate IT issues within the team where necessary
- Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops
- Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
- Contribute to infrastructure and security policies, processes and procedures
- Install, maintain, and support new applications
- Work to SLA thresholds for incident(s), request(s), and problem(s)
- Performance monitoring as requested.
- Antivirus installation to desktops and laptops
- Report of faults within the helpdesk system
- Patch as required network and phones.
- Diagnose and resolve basic technical issues.
- Provide support for MAC computers.
- Provide support for mobile devices.
- Project-based weekend work for performing system upgrades.
- Perform any other reasonable duties consistent with the role as required.
Required Experience:
- Technical certification in network admin or equivalent
- Demonstrated IT support and Infrastructure required
- 2 years minimum as a network administrator
Desirable Experience:
- AAS, BSc Computer Science, Engineering
- CISCO or Watchguard Certification
- Certifications in Microsoft and/or Linux Servers
Required Skills:
- CISCO Networks (switches and firewalls)
- Familiarity with Microsoft Servers 2012 and up
- Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration
- Use of Incident Management Systems such as FreshService
- Solid English communication skills, both verbal and written.
- Ability and desire to quickly learn new technologies and tools
- Ability to effectively respond to a dynamically changing work environment
- Able to understand and articulate short and long-term fixes to technical solutions
Desirable Skills:
- Conscientious person with ability to pay close attention to details.
- Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS).
- Knowledge of and experience with AWS, Google Cloud.
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered.
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