Project Administrator
An exciting opportunity for a Project Support Administrator has arisen with a leading Managed Service Provider of 600+ highly skilled staff and revenues exceeding £100m. This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.
This is a highly successful, award winning, best-in-class IT Consultancy. An Employer of Choice, providing cutting-edge IT solutioning and services across IT applications, infrastructure, networks, security and more.
This position has a key focus on providing project support, ensuring exceptional level of customer care and service throughout the project delivery process. As the Project Support you'll be responsible for day-to-day administrative project support, shipping duties, data input, governance, periodic and ad-hoc reporting. You will also have a responsibility for keeping clients updated on order progression and answering clients queries by email/phone within the agreed SLA's or as required by your line manager. The successful candidate will have experience within a project support/administration role.
Further responsibilities:
- Collaborate with other members of the Service Delivery and Project Management team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
- Adhere to our client's quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client's product SLAs
Experience required:
- Ideally will have previous experience within a Project support or Administration role.
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problem-solving skills
Based in Harrogate (Hybrid working, in the office 2-3 days per week)
Paying up to £26k + benefits and significant training opportunities
Due to office location a driving license and own transport would be highly beneficial