Role: IT Administrator
Sector: Finance
Location: Central London
Salary: £40,000 to £45,000
My client is an entrepreneurial, fast-paced, and decisive, working together safely and supportively. They pride themselves on trusting their colleagues to make the right decisions, acknowledge mistakes, and learn from them. They celebrate success and reward those who contribute to exceptional long-term results. Their inclusive culture values individuality and encourages everyone to be themselves. They embrace new ways of working and foster a diverse, collaborative community.
Supporting flexible working to retain valued colleagues, enhance well-being, increase motivation, and promote a healthy work-life balance. Ask about flexibility during your interview.
Their Values
They act ethically and responsibly, guided by our values: succeeding together, doing the right thing, being trusted and valued, and being brave and creative. These values drive their sustainability, responsibility, and success.
Our ESG Commitment
They invest responsibly and support local communities and charitable organizations. Every colleague is encouraged to volunteer one paid day per year for our nominated charities. They are proud of their contributions.
About the Role
The IT Team
As the 'face of IT' for local and remote users, you ensure smooth computer system operation and provide efficient technical support. Their fast-paced team is dedicated to excellent customer service and resolving technical issues.
How You'll Make an Impact
You will thrive in this role if you are positive, enthusiastic, resilient, and enjoy challenges. You will have opportunities to contribute to the development side of the business.
Key Duties and Responsibilities
- Provide first contact for IT assistance.
- Assist the development team with database requirements.
- Assess, triage, research, and resolve incidents and requests.
- Liaise with managed service providers and third-party support.
- Monitor and act on service desk requests.
- Manage user accounts (starters, leavers, movers).
- Troubleshoot hardware and software issues.
- Set up and manage laptops and maintain the asset management database.
- Assist with system and software updates.
- Provide basic training and guidance on software applications.
- Adhere to IT policies, procedures, and security guidelines.
- Your Experience and Capabilities:
- Minimum 4 years in office-based IT administration.
- Proficient with Windows & Mac OS, Office 365, Microsoft Office.
- Experience with SQL Server, ETL systems, and AWS cloud services.
- Professional qualifications (e.g., Microsoft, Oracle) are desirable.
- Skills in mobile device management, including iOS and Apple devices.
- Strong analytical and problem-solving skills.
- Understanding of data protection and information security.
- Experience in hardware and software installation.
- Excellent communication and organizational skills.
- Up-to-date with IT administration advancements and best practices.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.