Summary
As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.
Salary: £11.50 p/h
Contract/duration: 4th November 2024- 5th January 2025
Hours/working pattern: Please note this role includes regular weekend working and a variation in shift times to cater for daytime and evening openings. Please make sure you are available to work during the festive period. This is a flexible hour contract with an average of 2-3 shifts per week with flexibility to do more hours.
Interviews are on the 16 th and 17 th October and there is a group induction session on 5 th November.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you'll be based at Hardwick Hall, an Elizabethan Hall with a formal garden, parkland, and visitor facilities. Welcoming thousands of visitors per year, Hardwick is a busy site, especially during the festive period. You'll be part of a seasonal team of staff to provide the best possible visitor experience for the Hardwick ‘Wintertide' celebration, an Elizabethan twist on Christmas festivities and traditions. Hardwick Hall is in a rural area so please think about how you'd be able to get here for work before you apply for this job.
What you'll be doing
As the face of our property, you will be providing a warm and friendly welcome, delivering exceptional service to our visitors, to create a magical experience. You'll be involved in different tasks to bring this to life, including meeting and greeting visitors, maintaining good presentation of the displays and equipment, working alongside a team of staff and volunteers, answering visitor questions and ensuring the ‘Wintertide' experience in the hall is running smoothly. No two days are the same and you can expect to meet lots of different people and offer support across site where needed. This role is a chance to really engage with and inspire our visitors, as well as grow support for the National Trust through fundraising conversations and sharing our charitable cause.
This role would suit anyone with an enthusiasm for delivering exceptional customer service and who has a keen interest in learning about visitor operations. Most importantly it's your role to ensure that all communication to visitors is clear and consistent and the welcome they receive is perfect, setting them up for an amazing festive experience and ensuring they get the most out of their day.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.