HelpPoint Administrator - Gateshead
Salary £23,500 - £24,000
We are searching for a Helppoint Administrator in our Gateshead office to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between Churchill and our 3600+ clients, providing first line Customer Services support.
Do you have previous admin experience? Are you confident in speaking with all levels of stakeholders? Are you interested in Customer Services? Do you have good IT skills including excel.
What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
The good stuff
- We are employee-owned, making you a beneficiary of our future success
- 33 days holiday
- Company sick pay
- Maternity and Paternity pay
- 24hr online GP access as well as mental health, wellness, financial and legal support
- Two paid volunteering days annually - from beach cleans to supporting your local community. You choose...
- More than 250 perks and hundreds of exclusive deals and discounts
- Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
- Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
- All year-round recognition and annual awards programme to thank our shining stars
As Helppoint Administrator, you will be:
- Co-ordinating and responding to all internal and external client requests under our SLA.
- Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
- Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
- Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
- Creating the required client reports as well as internal performance reports.
As Helppoint Administrator, you'll have:
- Good communicator with excellent administration skills
- Effective and efficient time management of self and duties.
- Demonstrates an "investigative" and "can do" approach and attitude to all tasks.
- Ability to work under pressure and meet deadlines.
- Excellent presentational skills for all correspondence - client emails, letters, management reports.
- Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.
Our commitment to Diversity, Equity and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.