Technical Customer Support (Telecommunications)
Full-time - Monday-Thursday 9am-5.30pm and Friday – 9am.3pm
Salary: £24,000
Work Location: Office based; therefore you must be prepared to reliably commute or plan to relocate to the Crewe area.
Benefits and additional information:
- Monthly incentives and engaging staff events
- Early finish every Friday.
- Flexible working – no need to book holiday for your health-related appointments
- Competitive, uncapped commission structure
- Exceptional commission opportunities
- 21 days holiday plus bank holidays
- Birthday off
- On site parking
Role Description:
We are seeking a dedicated and technically skilled Customer Support Specialist to provide exceptional support to our clients customers. Our client, is a market leader in providing innovative VoIP, mobile and broadband solutions to businesses of all sizes.
Consistently delivering exceptional services that enhance productivity and connectivity for their nationwide clients.
The successful candidate will have a strong technical understanding, excellent problem-solving abilities, and a passion for delivering first class customer service.
This role involves handling technical queries, troubleshooting issues, and ensuring our clients receive the best possible support with their products or service.
Key Responsibilities:
To provide first-line technical support to customers via phone, email, and online.
Diagnose and resolve technical issues related to telecoms services and equipment.
Guide customers through troubleshooting processes and provide clear instructions for resolving their queries.
Escalate complex issues to relevant departments when necessary.
Maintain accurate records of customer interactions and technical issues in our CRM system.
Collaborate with the technical team to ensure timely resolution of customer issues.
Assist in the setup and configuration of telecoms equipment for new customers.
Experience required:
- Previous experience in a technical support or customer service role, preferably in the telecommunications industry or relatable products.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM systems and learning new systems and processes.
- Flexible and adaptable to changing priorities and customer needs.
How to Apply
You can click apply here, or you can contact Josie on .
Please note – there is currently no sponsorship offered with our client and only those with the full right of work in the UK, will be considered for the position.