Be the Bridge Between Farmers and Their Machines: Service Advisor in Stevenage!
Do you have a passion for customer service and a knack for keeping things organized?
Are you looking for a role where you play a vital part in the smooth running of a busy business?
We're partnering with a leading agricultural and horticultural machinery dealer in Stevenage, Hertfordshire. They're seeking a talented Service Advisor to join their friendly team and become the bridge between farmers and their equipment.
In this role, you'll:
- Be the face of the service department: Deliver exceptional customer service, ensuring farmers feel valued and informed throughout the repair process.
- Streamline service operations: Assist the service manager with tasks like raising job cards and invoices, contributing to the overall efficiency and profitability of the service department.
- Become a communication hub: Bridge the gap between farmers and technicians, ensuring clear and accurate communication about repairs and maintenance needs.
- Embrace a collaborative environment: Work alongside a supportive team who share your dedication to excellent customer service.
- Enjoy a rewarding career: Receive a competitive salary of £25,000 basic with a potential bonus of £5,000, plus a comprehensive benefits package including 32 days annual leave.
- Work in a vibrant location: Immerse yourself in the friendly atmosphere of Stevenage, a town known for its excellent transport links and proximity to beautiful countryside.
To be successful, you'll need:
- Excellent communication and interpersonal skills, allowing you to build rapport with customers and colleagues.
- A strong understanding of customer service principles and the ability to handle situations with diplomacy and professionalism.
- Proficiency in using computers, including Microsoft Office programs like Word and Excel.
- A meticulous eye for detail and accuracy, particularly when dealing with numbers and handling cash.
- A well-organized and adaptable approach to multitasking in a fast-paced environment.
- A self-motivated and team-oriented spirit with a positive and approachable demeanor.
- A professional and tidy appearance, reflecting the company's commitment to high standards.