Job Purpose
Your role is firstly, to maximise the potential for these new schemes to meet the housing aspirations of council tenants aged 55+.
You will do this by-:
promoting knowledge about these new schemes using a range of channels and communication methods, in liaison with our comms team;
acting as a point of contact for people expressing an interest in the new schemes;
providing advice about affordability and income maximisation;
enabling visits and viewings;
liaising across operational teams to enable smooth, fast-tracked application, assessment and move-in processes, adding your capacity wherever its required.
In the course of this work, you will have lots of face to face and telephone contact with our tenants.
As a representative of their landlord, you will need to be ready to listen as people talk about their wider housing concerns and aspirations, and you will liaise with operational teams in response to issues that have been brought to your attention.
You will record the outcome of all interactions accurately, and the insights that you glean from being in contact with our tenants, will help to inform decisions around how our housing stock is used in the coming 2-5 years.
The second aim of this project is to achieve the repurposing of dwellings that are vacated as a result of these moves, in order to meet the needs of homeless and younger households.
In order to enable this, you will also liaise with customers in strategically important blocks to identify and enable opportunities to incentivize moves, for customers that have not chosen to move to one of the new schemes, but may be open to other options.
The specific aims of this temporary role may evolve in response to shifting operational pressures and our developing insights.
However, the tasks will remain focused on housing-management project work to enable change and best use of resources.
We are looking for people with-:
- housing management experience;
- the ability to build and manage relationships across a range of colleagues, customers and advocates;
- the ability to apply a sound understanding of the allocation criteria for these new schemes (following a period of induction and training);
- some expertise in assessing affordability and giving income maximisation advice will be an advantage;
- the ability to manage expectations, and share difficult information with clarity and respect.
RQ1316536