People Shared Services Manager
- Job Type: Full-time
- Location: Welwyn
My client is looking for a People Shared Services Manager to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis. This role is pivotal in developing and providing an effective and efficient Operational HR service, ensuring a high standard of customer service.
Day to Day of the Role:
- Manage and develop the People Shared Services function, ensuring SLA's and KPI's are met.
- Develop, support, and manage a team of three, focusing on their ongoing learning and development.
- Identify and implement opportunities to improve the People Service experience through process and procedure design.
- Partner with internal HR, Payroll, Recruitment, Rota, and Communications teams to resolve queries and ensure timely communication.
- Collaborate with the HR Systems Manager for HRIS maintenance and development.
- Act as the first point of contact for HR queries, escalating second-line queries as needed.
- Provide professional advice and support on employee relations matters.
- Assist in the review and development of policies and SOPs.
- Generate workforce performance reports and provide feedback to managers.
- Maintain accurate HR activity reporting and handle ad-hoc reporting requests.
- Build and maintain relationships with managers to promote HR best practice.
- Support change management programmes and corporate induction events.
- Maintain and update electronic employee files in line with GDPR.
- Ensure compliance checks are maintained and escalated appropriately.
- Suggest and implement improvements to HR policy and process.
- Support employee relations meetings, including note-taking as required.
- Partner with the Engagement and Wellbeing Business Partner to develop a robust exit process.
- Provide training to managers and staff as required.
- Attend meetings and undertake minutes as needed.
- Undertake ad hoc projects and any other tasks as required by the business.
Required Skills & Qualifications:
- 3+ years within a fast-paced Shared Services Function.
- Experience leading a team.
- GCSE level English and Maths.
- Effective communication skills, both written and verbal.
- Excellent customer service skills.
- Strong IT proficiency, especially in Microsoft Excel.
- Strong organisational and administrative skills.
- Full Driving Licence.
- Experience with HR Systems.
- Commitment to the core values of the organisation.
Desirable:
- CIPD qualification.
- Good grasp of employment law and HR best practice.
Personal Attributes:
- Proactive with the ability to work independently.
- Analytical and methodical problem-solving skills.
- Strong attention to detail.
- Excellent role model and ambassador for the organisation.
- Flexible "can do" approach.
- Team player.
- Self-motivated with the ability to meet deadlines.
- Confident in decision-making.