Job Title: Lending Manager
Location: Central London Hybrid 2-3 days a week
Salary: Up to £60,000 depending on experience
Hours: Monday to Friday 9.00 am - 5.30 pm
Benefits:
- Pension 8% employer contribution
- 25 days holiday (rising by one day every three full calendar years to a max of 30) plus bank and public holidays
- Holiday purchase scheme
- Private medical cover
- Group income protection
- Life Assurance
- Yulife
- 24/7 Access to a doctor
- Season ticket loan
- Professional membership fees
- Cycle to work scheme
- Gym health centre discounts or corporate gym membership with one set provider
- Personal dental cover
- Personal life insurance cover
About the Position of Lending Manager
Our client, a specialist bank, is seeking a Specialist Mortgage Manager. The purpose of this role is to generate and manage high-quality mortgage loan applications through a network of brokers. You will ensure all customer and broker interactions are aligned with the bank's policies, internal SLAs, and regulatory requirements, providing exceptional service to all stakeholders.
Responsibilities Required for the Role of Lending Manager
- Generate quality mortgage loan applications through our network of brokers in line with business targets.
- Support Business Development Managers in onboarding new brokers, ensuring all documentation, due diligence, and compliance checks are completed according to established processes.
- Collaborate closely with Business Development Managers to follow up on appointments and pursue new business leads, ensuring a smooth transition from lead generation to application submission.
- Handle inbound inquiries on new loan scenarios, providing expert guidance on loan structuring and product selection to support brokers.
- Maintain regular and effective communication with brokers and clients, ensuring clarity and transparency in all exchanges.
- Discuss and follow up on issued DIPs (Decisions in Principle) with brokers/clients to ensure thorough understanding of loan requirements and product terms.
- Update and maintain the company database and systems, utilizing their full capabilities for task management and maintaining an accurate audit trail.
- Assist brokers in responding to borrower questions regarding loan terms, pricing, and structure.
- Follow up and track initial loan inquiries.
- Achieve monthly individual and company completion targets.
- Ensure brokers and clients receive 'best in class' service throughout the loan process every time.
- Work closely with underwriting to maintain a quality loan portfolio.
- Engage directly with borrowers when necessary to discuss and process loans.
- Provide outstanding customer service at every interaction, reinforcing the bank's commitment to excellence.
Experience Required for the Role of Lending Manager
- Demonstrable experience in a lending environment.
- Experience in structuring lending proposals is a plus.
- Previous experience in a customer service role.
- Proficient in Microsoft Word and Excel.
- Exceptional organisation and time management abilities.
- Clear and effective communication skills.
- Commitment to delivering outstanding customer service with a customer-centric approach.
- Awareness of risk factors and ability to manage them effectively.
- Ability to work well as part of a team.
For more information regarding the role of Lending Manager, please get in touch with us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.