Our client, a national manufacturing company, is looking to recruit an enthusiastic, positive and flexible Sales Administration/Customer Service Advisor to complement their growing team.
Reporting directly to the Sales Manager, responsibilities will include.
- Build strong and positive relationships with clients at various levels.
- Update clients on issues such as new products, promotional campaigns, or joint marketing programs.
- Manage projects within client relationships, working to carry out client goals while meeting company goals.
- Daily liaison with other members of the team to provide information and ensure that clients receive excellent customer service.
- Carry out analysis and produce client reports on an as and when required basis.
- Act as the key interface between the customer and all relevant internal departments.
- Manage customer issues by using an internal support desk system to ensure the issues are resolved in a fast and professional manner.
Previous experience of working in a client-focused environment and excellent IT skills would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner. Experience with a CRM system would be beneficial but not essential as full training can be given.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression.