Business Improvement Officer
Salary: £41,000pa
Manchester, Greater Manchester
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday agile working arrangements in place (we're open to suggestion on the working hours and the way you want to work and are happy to consider flexible job requirements such as job share, reduced hours, compressed hours etc, just let us know as part of your application).
Closing date: Friday 30th August
Interview date: Wednesday 18th September
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This is an exciting new role and will help us to do this by working with the Business Improvement Manager and with the support from a Project Coordinator, you will work across the organisation to support the identification and development of a series of comprehensive and innovative business solutions that deliver improved value for money through delivering efficiencies and improved customer service experience.
In this role, you will be responsible for
- Assisting in the development of datasets to support informed performance improvement, accountability and transparency
- Support the Business Improvement Manager to provide comprehensive evidence-based reporting to Board, its committees, the Executive, Senior Management Team and colleagues informing service reviews and proposed changes to service delivery models, including expected improvement trends.
- Help to effectively implement an improvement programme that is evidence based and championing robust performance data quality across the organisation.
- Support the delivery of key business improvement transformation projects ensuring that they are run to time and budget and to a high quality.
- Championing innovation and continuous improvement across the organisation
We need someone who has
- Held a similar role previously
- The ability to analyse and interpret data
- Able to use Lean systems or other formally recognised improvement methodology.
- Knowledge of Power BI
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we'd love to hear from you.
#BusinessImprovementOfficer #PerformanceImprovement #BusinessImprovement #BusinessChange #housingjobs #recruiting #Manchesterjobs#ContinuousImprovement