Are you looking for your next opportunity to use your customer and administration skills?
Are you happy to go to the office for training and on occasion but prefer working from home?
Do you want to work a 35 hour week with a fabulous benefits package?
If so this could be the role for you.....
We are recruiting for a Sales Administrator/ Customer Billing specialist working for a business who gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond!
What you will be ding in the role of Sales Administrator / Customer Billing?
- Working through an influx of new customers this role will be involved in the initial set up and handover of these customers
- Adding all customer details to the system and arranging direct debit payments
- Handling customer accounts moving forward including new accounts openings and closures of any customers leaving the service
- Handling the monthly invoicing and payments
- 90% of payments are taken through direct debit so you will be managing the administration of this, set up changes and amends
- Allocations of payments received to customer accounts
- Debt management on accounts, communication with customers over missed payments worming to resolution
- Dealing with any customer queries relating to billing and invoicing
- Working on Microsoft excel to process data relating to payments and customer accounts
What you will require to be successful in the role of Sales Administrator / Customer Billing?
- Ability to offer excellent customer service skills, show empathy and patience with the customer base who are mostly elderly or vulnerable
- Demonstrate excellent attention to detail to ensure accurate billing
- Previous experience working within a similar role ideally working on a business to consumer basis with the general public
- Previous experience of dealing with payments and or invoices
- previous credit control or sales ledger would be an advantage but not essential
- What you will LOVE about the role of Sales Administrator / Customer Billing?
- Annual salary of GBP25,000
- Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service
- 35 hour working week (full time)
- Enhanced 5% employer contribution defined contribution pension
- Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme)
- Access to a health cash plan
- Hybrid agile working arrangements once up and running can be fully work from home
- Annual celebration of People and Business success
- Recognition scheme, with both financial and non-financial rewards
- Opportunities to develop and grow skills and experience
- Employee Assistance Programme
- Colleague Benefits Platform
- Values driven working environment
- Ongoing Learning and Development
- Paid time off for volunteering
If this sounds like a role you will LOVE, please send your CV to us today!
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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