Customer Service Coordinator, Poole, £30k
As a Customer Service Coordinator, you'll be a key member of a dynamic team, focused on delivering an outstanding service. You'll support the Sales Department by managing accounts, handling customer enquiries via phone and email, processing orders and ensuring our customers receive exceptional care.
Background & Benefits
With over 35 years' experience supplying critical products to a variety of Blue-Chip companies, the company are experts in their industry. They are committed to the company mission by providing solutions that work, with a focus on ethical values. As a fair and flexible employer, they offer a rewarding, exciting place to work and have recently invested in newly refurbished offices – some of the best we've seen in the South!
As Customer Service Coordinator you'll join a professional, friendly team, you'll also benefit from the following:
- Regular team building events
- Modern open-plan office
- Monthly bonus scheme
- Holiday buy-back scheme
- Free lunch every Friday
- Unlimited free ‘tuck shop' snacks in kitchen
As Customer Service Coordinator you'll be responsible for: -
- Proactively manage key customer accounts by processing customer orders within the correct time frame
- Managing customer enquires via inbound and outbound calls and emails
- Dealing with delivery issues/quires, stock allocation and management of goods into the business
- Working closely with the warehouse department and logistic companies to organise shipment of good
- Establishing strong relationships with customers offering a high level of service
- Using the ERP/CRM systems to administrate the order process and produce report and documentation
- other adhoc administration tasks
As Customer Service Coordinator you'll have: -
- A confident telephone manor with the ability to build successful customer relationships over the phone
- Previous experience managing customer accounts/processing customer order
- Strong IT skills including Excel and CRM systems
- Knowledge/ experience within a manufacturing type environment with an understanding of supply chain
- The ability to manage a busy workload whilst offering a high level of attention to detail
- Excellent communication and administration skills
- A positive outlook with a tenacious and driven mindset
Interested?
If you are interested in this Customer Service Coordinator vacancy please apply via this advert, or for more information call Ellie or Harriet at Rubicon.
Customer Service, Account Management, relationships, Accounts
INDOFFL