Housing Benefit Assessment Officer - Haringey
3 Months, 35 hours per week
We are recruiting for a Housing Benefit Assessment Officer for a London Borough Authority in Haringey. This role requires a minimum of 2 years of experience in all HB assessments, including New Claims, Atlas, VEPs, HBAA, and change of circumstances, with good knowledge of iWorld and Information@work systems.
THE ROLE To accurately, efficiently, and courteously assess entitlement for Housing Benefit, Council Tax Support, and discretionary funds. Key responsibilities include:
- Assessing applications and evidence for accuracy and calculating entitlement.
- Processing change of circumstances quickly and accurately.
- Undertaking reviews of entitlement using all relevant sources.
- Determining overpaid amounts and initiating recovery actions.
- Advising on applications for discretionary funds.
- Managing workload and ensuring accurate data input.
- Notifying claimants of determinations with clear advice and guidance.
- Identifying and referring potential fraud cases.
- Liaising with internal and external stakeholders.
- Advising residents on welfare benefits and participating in take-up campaigns.
THE CANDIDATE The ideal candidate will have previous experience in a similar role, with the following additional experience required:
- Experience of assessing claims for Housing Benefit and Council Tax Support.
- Practical working knowledge of relevant regulations.
- Experience using an electronic document management system.
- Excellent communication skills for explaining complex decisions.
- Ability to work independently and as part of a team in a high-volume, pressurized environment.
THE CONTRACT
- 35 hours per week, Monday to Friday
- 3 months, potential temp to perm
HOW TO APPLY To apply for this role, please email a copy of your CV to or call on to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate