About Robin AI
Robin AI is on a mission to rebuild the legal industry — starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we've expanded our footprint to 3 continents and have been supporting many of the world's most successful businesses, including GE, Pfizer, KPMG, and UBS.
What you'll do
As a Senior Revenue Operations Manager, you will drive the optimization of processes and systems across our Go-to-Market (GTM) teams, with a strong emphasis on enhancing customer success operations. You will spearhead the adoption of key tools, drive strategic alignment between sales, marketing, customer success, operations, and finance, and develop high-impact strategies that accelerate revenue growth, and elevate the customer experience as we scale.
Day-to-day responsibilities:
- Oversee the optimisation and refinement of operational processes across GTM teams to ensure efficiency, scalability, and strategic alignment with business goals.
- Manage our GTM tech stack, including tools like HubSpot, Gong, LinkedIn, and Notion, to streamline operations and enhance customer interactions.
- Coordinate cross-functional collaboration between sales, marketing, and operations, emphasizing alignment among customer-facing teams for unified strategies and smooth execution.
- Track and assess key performance metrics, especially those tied to customer satisfaction and retention, offering insights and recommendations for ongoing improvement.
- Identify and address operational inefficiencies, particularly in customer operations, implementing practical solutions to improve team performance and customer satisfaction.
Ideally, you should have the following qualifications:
- 4+ years in Revenue/GTM Operations with a focus on SaaS/tech companies
- Proficiency in tools like HubSpot, Notion, Zapier, Gong and other GTM platforms
- Strong process optimization skills with a proven impact on customer experience and business performance
- Demonstrated ability to foster cross-functional collaboration and drive strategic alignment, particularly in customer-facing teams
- Experience in solving complex operational challenges, especially those related to customer operations and interactions
What's in it for you
- Salary: £70,000-£90,000.
- Hybrid schedule: We offer a flexible working schedule. #LI-HYBRID
- Equity package: Generous equity scheme - everyone gets to be an owner of Robin AI!
- Annual leave: 25 days PTO, in addition to the bank holidays observed in the UK.
- Health and wellbeing: Comprehensive health insurance, mental healthcare, gym discounts and cycle to work scheme.
- Growth opportunities: We prioritise promotions for high performers and help you to progress your career.
What's it like working at Robin AI?
We're building a place where Robins thrive. We built the company on a unique blend of inclusivity, high performance, and an unwavering ambition to transform law. Our culture and values attract deeply committed, compassionate, and straight-talking individuals who find energy in our mission.
Diversity, Equity and Inclusion at Robin AI
Robin AI is one of the most diverse tech startups in Europe with 38% of staff from ethnic minority backgrounds, and 51% of roles held by women. In 2023, we were recognised in the People's Platform Award for our exceptional workplace culture where employees feel valued, engaged, and empowered.