We are looking for two Account Managers for a leading healthcare recruitment agency.
The business is seeking two dynamic and results-driven Account Managers to join their team.
Key Responsibilities:
Framework Compliance and Management:
- Ensure all operations are in line with the Framework Agreement RM6281, including adherence to specified deliverables and standards as outlined in the agreement documents.
- Oversee the development and submission of required Transparency Reports and other compliance documentation in a timely manner.
- Maintain up-to-date knowledge of NHS procurement policies, including PPN 01/17 updates to transparency principles.
Liaison with NHS Trusts:
- Act as the primary point of contact between the agency and NHS trusts within the framework.
- Establish and maintain strong working relationships with key stakeholders in NHS trusts to facilitate smooth operations and resolve any issues promptly.
Team Leadership:
- Lead and manage the team responsible for booking healthcare staff, ensuring efficient and accurate placement of nurses and doctors to meet the needs of NHS trusts.
- Handle complaints from both staff and NHS trusts effectively, ensuring prompt resolution and maintaining a high level of service satisfaction.
Process Improvement:
- Work collaboratively with Salesforce developers to automate and streamline booking processes, complaint handling, and other operational workflows.
- Implement best practices and continuous improvement initiatives to enhance the efficiency and effectiveness of service delivery.
Reporting and Documentation:
- Prepare regular reports on framework performance, including key metrics and areas for improvement.
- Ensure all documentation related to the framework agreement, including insurance certificates and accreditation evidence, is current and submitted as required.
Social Value Priorities:
- Promote and integrate social, environmental, and economic benefits as outlined in the framework's social value priorities.
- Ensure that the company's operations under the framework contribute positively to social value initiatives.
Qualifications:
- Extensive experience in a similar role, preferably within the healthcare or staffing industry.
- Strong knowledge of NHS procurement policies and frameworks.
- Proven experience in team leadership and stakeholder management.
- Excellent communication and interpersonal skills.
- Proficiency in Salesforce and other relevant software tools.
- Ability to handle multiple tasks and work under pressure.
Skills and Attributes:
- Strong organisational and project management skills.
- Detail-oriented with a focus on compliance and quality assurance.
- Problem-solving skills with the ability to handle complex and sensitive issues.
- Proactive and able to work independently with minimal supervision.
- Commitment to maintaining confidentiality and ethical standards.
Location: Office-based in Weston Super Mare, with the opportunity to work hybrid after 6 months
Salary: £30,000 - £40,000 DOE
Benefits:
- 25 days annual leave plus 8 bank holidays
- Mileage and expenses paid
- onsite parking
- attractive commission structure
Working Hours:
- Monday to Friday, 9:00 AM to 5:00 PM, with the opportunity to work hybrid after 6 months hours may need to change depending on the needs of the business.