Description
Please note, this is a fixed term opportunity which ends 11th October 2025
About the Team The Registration Investigations Team (RIT) is responsible for managing and investigating all registration related concerns involving applications to join or rejoin the register, registration renewals, and the misuse of protected titles.
About the role
In this role, you'll be providing a comprehensive support service to the RI team and to assist with the timely progression of cases throughout the lifecycle in line with the rules, operational standards and performance measures.
The successful candidate will be working closely with stakeholders, both internally and externally, so will strive to provide excellent standards of customer care at all times. You will have a busy and varied workload, so will have a positive approach to tasks and be able to prioritise your work and use your initiative effectively.
This is an important role in helping the NMC ensure it fulfils its statutory obligation to protect the public and in maintaining the integrity of our register of nurses, midwives and nursing associates.
About You
- Excellent communication skills, both oral and written.
- Experience of working in a customer service environment.
- Ability to manage a high workload, including planning and managing time effectively.
- High quality, sensitive and effective customer care skills.
- High level of attention to detail, in order to produce reliable and accurate work.
- Experience of working to challenging deadlines.
- Ability to work within defined regulations and following established procedures.
- Excellent IT skills with experience of data input and the retrieval of information using databases.
- Highly motivated with a flexible approach.
Benefits
- 30 days annual leave - plus eight days paid bank holidays
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Assurance – 4 x current salary
- Hybrid/Flexible working policies
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
About Us
Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we'll always take action when needed.
To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.
Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.
Additional Information
Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment.
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.