Are you a skilled administrator with exceptional communication skills? Are you looking for a role in Higher Education to positively impact the student academic journey? If so, Signature Recruitment has an exciting opportunity for you to join our client, at a prestigious London university, as a Programme Officer. This is a temporary, full-time position starting immediately for two months. It is offered on a hybrid working arrangement.
As a Programme Officer, you will play a crucial role ensuring a smooth start to the new academic year. You will use your experience in student support to manage high volumes of queries, both via busy inboxes and directly with students. Your ability to resolve inquiries and signpost as needed will be essential. In addition, you will provide valuable administrative assistance to the team in order to ensure the seamless operation of the student lifecycle. This position offers an amazing opportunity to contribute to a busy, vibrant academic environment.
Programme Officer Key Responsibilities:
- Managing the department's inboxes, assisting with email triage and responding promptly to student queries
- Resolving student and academic inquiries via telephone and in person, providing excellent customer service and signposting as necessary
- Contributing to the student journey with module, programme evaluation and assessment processes
- Assisting with the preparation and execution of events for the new academic year. Creating memorable and impactful experiences for students at Enrolment and Welcome Week
- Providing other ad hoc administrative support to the Programmes Team and wider university
Programme Officer Key Skills:
- Experience in an administrative and student-facing role within a higher education setting
- Excellent written and verbal communication skills with a strong emphasis on customer service
- An enthusiastic, proactive and positive team member with excellent time management, organisational skills and attention to detail
- Highly proficient in IT systems including Microsoft Office as well as the ability to work on new systems
If you are a personable and proactive individual with a flair for administration and customer service, this Programme Officer role could be the perfect opportunity for you! Apply today!
While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities.
Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.T9921