Senior Customer Service Administrator
Location: Livingston
Salary: £23,000 - £25,000 per year
About Us:
Our client , are experiencing significant growth and are looking for talented individuals to join our dynamic team. We pride ourselves on having a fantastic work culture, a modern office environment, and providing free parking for all our employees.
Role Overview:
We are seeking a Senior Customer Service Administrator to join our thriving team. The ideal candidate will be proficient in handling emails, have extensive telephone experience, and thrive in a fast-paced environment. This role is crucial in ensuring our customers receive the best service and support.
Key Responsibilities:
- Manage and respond to customer inquiries via email and telephone in a timely and professional manner.
- Provide exceptional customer service, addressing and resolving issues effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless service delivery.
- Assist in training and mentoring junior team members.
Requirements:
- Proven experience in customer service, preferably in a senior administrative role.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced environment.
- Proficiency in using customer service software and databases.
What We Offer:
- Competitive salary of £23,000 - £25,000 per year.
- A supportive and friendly work culture.
- Modern office facilities.
- Free parking on-site.
- Opportunities for professional development and career progression.
Join us at and be a part of our exciting journey!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.