We're seeking a passionate and dedicated Customer Service Advisor to support our valued members in the insurance industry. The successful candidate will provide exceptional service, resolving enquiries efficiently and effectively.
Client Details
Our client is a well-respected organisation in the insurance industry based in York. With a team of over 500 staff members, they are committed to providing a high standard of customer service and support to their members.
Description
- Manage incoming calls and handle customer service inquiries
- Identify customer needs, provide information, and resolve issues
- Build sustainable relationships and trust with customer accounts
- Meet personal/customer service team targets and call handling quotas
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Profile
A successful Customer Service Advisor should have:
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to handle high volume of calls and queries
- Strong problem-solving skills and ability to handle customer complaints
Job Offer
- Salary £23,400 per annum
- An inclusive and supportive company culture
- Opportunities for career progression within the not for profit sector
- Generous holiday leave
We encourage all interested candidates who meet the above criteria to apply for this exciting opportunity in York.