Performance Management Lead
What will you be doing:
As the Value & Performance Management Lead, you'll ensure the definition, measurement, and optimisation of value and performance metrics. You'll drive continuous improvement through data-driven decision-making and collaborate across ITSO to enhance efficiency and customer satisfaction.
Key Responsibilities:
- Define and manage value and performance metrics aligned with strategic objectives.
- Develop and execute measurement strategies and dashboards.
- Promote a culture of data-driven decision-making and transparency.
- Oversee performance monitoring, reporting, and continuous improvement initiatives.
- Track user adoption of IT services and workplace products.
- Manage and develop a team of Value & Performance Management Specialists.
- Communicate frameworks and processes to stakeholders and suppliers.
- Integrate supplier performance metrics and support contractual reviews.
What do we need from you:
- Extensive experience in IT value and performance management.
- Strong skills in data analysis, IT governance, and stakeholder management.
- Using data to help lead the Data, Product & Platform Teams.
- Ensuring that XLA's and SLA's are monitoring tracked and met from the Third party suppliers
- Presentation of data and metrics to senior stakeholders in the business.
- Strong understanding of Agile.
- Jira, ServiceNow and Databricks knowledge or understanding
- Proven ability to manage third-party suppliers and deliver business outcomes.
- Expertise in strategic planning, service lifecycle management, and financial management.