Service Manager, £40-£45k, Livingston, Scotland
Moonrise Care are seeking an experienced and driven Service Manager to head up their new care services operation in Livingston, near Edinburgh. This role presents a unique opportunity to shape and develop a key part of an established, UK-wide care services organisation.
Your mission?
Reporting directly to an inspiring and highly passionate Managing Director, you will enjoy the freedom to work independently. You will have full ownership of this exciting venture with full remote support of the MD and Contracts Manager based in the North East of England.
You will have the opportunity to implement best practices, innovate in care delivery, and contribute to the broader success of our Livingston site which makes up part of a three-site operation servicing the UK.
More about Moonrise
Moonrise stands as a beacon of excellence in the care sector, offering an unparalleled opportunity for passionate professionals to make a genuine difference. Their decade-long journey of growth, coupled with an impressive range of secure contracts including the NHS, positions the business at the forefront of innovative care delivery. By joining Moonrise, you'll become part of a close-knit, dynamic team dedicated to transforming lives through person-centred care. With a commitment to continuous improvement, diverse service portfolio, and ambitious growth plans. If you're seeking a role that combines purpose with progression, and where your work truly matters, Moonrise is the place for you!
A Day in the Life of Our Service Manager
As our Service Manager you will be responsible for ensuring that every day brings positive experiences for our service users and staff alike. Your day might start with a team briefing, where you'll inspire and guide your care staff, setting the tone for exceptional service delivery. You'll then dive into overseeing our operations, to ensure that the care we provide not only meets but exceeds the Care Inspectorate standards.
Throughout the day, you'll wear multiple hats. You might find yourself:
- Mentoring a new team member, helping them understand our person-centred approach to care
- Reviewing budgets and resource allocation to keep our service running smoothly and efficiently
- Conducting a quality audit to identify areas for improvement in our care delivery
- Meeting with a service user's family to discuss their loved one's care plan
- Liaising with local healthcare professionals to ensure integrated care for our users
- Addressing a concern raised by a staff member, using your problem-solving skills to find a solution
You'll be the go-to person for maintaining our high standards, whether that's through implementing new quality assurance measures or conducting risk assessments to ensure everyone's safety. Your role will also involve building and nurturing relationships. You might spend time talking with service users, understanding their needs and ensuring they're happy with their care. You could be meeting with local authorities or healthcare professionals, representing Moonrise and advocating for our service users.
In this role, no two days will be the same, but each will offer the opportunity to make a real difference in people's lives while leading a dedicated team and growing a vital service.
Qualifications and Experience
The nature of this role demands a specific set of qualifications and experiences to ensure the highest standards of care and compliance. These requirements are not just formalities; they are crucial for the successful management of our service and the well-being of those in our care. As such, the following are essential prerequisites for this position:
- Ideally, a minimum of 3 years' experience in management within a care/care service setting
- SVQ Social Services and Healthcare at SCQF Level 9, OR equivalent qualifications recognised by the SSSC such as; a relevant HNC or degree-level qualification in social work or nursing OR equivalent qualifications from other parts of the UK (such as the Level 5 Diploma in Leadership for Health and Social Care from England)
- Willingness to register with the Care Inspectorate as a Registered Manager for the service (fully funded by the employer)
- Thorough understanding of the Care Inspectorate regulations
- Strong knowledge of safeguarding procedures and health and safety regulations
- Valid PVG (Protecting Vulnerable Groups) membership
- Willingness to undergo a Disclosure Scotland check
Is this role right for you?
We're seeking an exceptional leader who can thrive in a fast paced care environment. The ideal candidate will possess a unique blend of professional expertise and personal qualities that set them apart. You're a natural leader with a proven track record of inspiring and managing teams effectively. Your excellent communication skills allow you to build strong relationships with staff, clients, and stakeholders at all levels. You remain calm under pressure, skilfully juggling multiple priorities without compromising on quality or attention to detail.
Your analytical mind and problem-solving abilities enable you to tackle complex challenges with confidence. You're adept at using care management software and proficient in Microsoft Office, leveraging technology to enhance operational efficiency. At your core, you're driven by an empathetic, person-centred approach to care. You understand that each client is unique and deserves individualised attention and respect. This compassion extends to your team, creating a supportive work environment where everyone can excel.
Benefits
- Competitive salary of up to £45,000 a year
- 28 Days annual leave (including bank holidays)
- Professional training and development opportunities
- Contributory Pension
- Free Parking
- Employee Assistance Helpline
Foxgroves Recruitment are operating as a recruitment agency in this instance and are exclusively managing all applications. Please apply via this advert link.