Operations Manager | Slough with frequent travel to London | Full Time | Competitive Salary
Operations Manager
A leading provider of Technical Cleaning Services, specialising in the datacentre sector based in Slough is expanding and seeking a skilled and dedicated Operations Manager to join their dynamic team.
The Operations Manager will be instrumental in ensuring the efficient and seamless operation of the company. You will oversee various aspects of project coordination, client management, contract management, Health & Safety and compliance. Managing the UK team, this role requires strong team leadership, people management skills and a proactive and hands-on approach, as well as the ability to effectively manage multiple tasks and priorities.
Core Duties & Responsibilities:
- To Lead and motivate a team of employees, providing guidance, support, and training as needed, developing others to enable high performance and job satisfaction. Inspire the team to deliver excellent service, meeting client and stakeholder expectation, contributing to business objectives.
- Responsible for people management activities, ensuring appropriate resources to meet the needs of the business and maintaining good employee relations. Provide a smooth onboarding experience, conducting probationary and performance appraisal. Escalating any issues where appropriate to HR.
- Maintain compliance with legislation and company policies, conducting right to work checks, reviewing and approving employee timesheet, holiday requests and expenses.
- Contribute towards the wider business objectives, providing solutions and recommendations for continuous improvement, creating efficiencies, driving business results and aligning with the DPI mission.
- Proactively seek opportunities to grow the business, through new connections and territories, acting as an ambassador for our brand.
- Reporting to the Head of Managed Services, use data and insight to provide regular updates and reports, communicating effectively, identifying and mitigating any risks as appropriate.
- Proactively manage multiple projects, managing costs and utilising the team to meet project objectives. Collaborate closely with onsite project managers and clients to ensure the successful execution of all project works. Coordinate project schedules, resource allocation, and task assignments.
- Establish and maintain productive relationships with external clients to understand their needs, negotiate contracts, meeting and exceeding expectation, providing the highest level of service and customer satisfaction.
- Act as the key contact at all times (may include out of hours) and point of escalation for our clients and the team to manage expectation, providing regular updates and solutions that address their concerns. Manage operational issues and mitigate impact on delivery.
- Ensure that contracts are fulfilled according to agreed terms and conditions and that all aspects are appropriately managed during the negotiation process through to implementation, upholding the company values, maintaining the integrity, and reputation.
- Ensure comprehensive work conformations are prepared and issued in a timely manner, including detailed Risk Assessment and Method Statements (RAMS), and staff assignments for each project.
- Ensure that teams operate within Health and Safety legislation and company policies to protect employees, and the company reputation. Liaise with the Health & Safety team to manage risks and maintain a safe and compliant work environment. Complete relevant courses and certifications as required.
- Ensure client access management systems are managed appropriately, meeting the requirements and compliance of the clients system, resolving any issues promptly to facilitate smooth access and minimise and disruption to operations.
- Ensure all travel and accommodation arrangements for domestic and international projects are efficiently planned in a timely manner.
Qualifications: Sills and Experience
- Previous experience in a similar operations management role, preferably within the technical services or facilities management sector.
- Experience in leading and managing teams effectively, providing coaching, guidance and support.
- Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Proficiency in Microsoft Office suite.
- Knowledge of health & safety regulations, contract management principles.
- Flexibility to travel throughout the UK and EMEA is required, dependant on the needs of the business, including client and site visits.
Vacancy Information:
- Location: Slough with frequent travel to London
- Salary: Competitive Salary
- Job type: Permanent
- Job Section: Admin
- Working Hours: Full time
Operations Manager, Office Manager, Business Operations Manager, Business Manager, General Administrative Work, Permanent, Slough