Babergh District Council an Administrative Officer (Administration and Technical Support) to join our team in Tenant Services based in Suffolk. You will join us on a full time (37 hours per week) permanent basis. You will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. The successful candidate will earn a competitive salary of £25,545 - £28,770 per annum (pro rata for part time).
Full time, part time and job share opportunities will be considered.
Responsibilities as our Administration Support Officer:
You will provide a range of administrative and technical support to our busy Tenancy Management Team, including:
- Dealing directly with residents in relation to issues, concerns and/or questions.
- Maximising performance to deliver excellent customer satisfaction and value for money services.
- Entering relevant information onto the bespoke housing software system, ensuring accuracy and consistency of information.
- Co-ordination and ownership of both the new tenant sign up process and the mutual exchange process.
The role is not limited to these responsibilities and you may be asked to assist in other tasks as and when they arise.
What we're looking for in our Administration Support Officer:
We are looking for a competent administrator, able to manage a varied and busy workload. You should possess a relevant qualification at NVQ2/GCSE A-C, or an equivalent level of knowledge gained through experience.
You will be able to demonstrate:
- An ability to analyse and problem solve in a variety of situations.
- Experience of communicating (written and verbal) with a range of people, where tact and diplomacy are important.
- General keyboard skills and knowledge of Microsoft Office products.
- Ability to work independently within set procedures, able to organise own workload and respond efficiently to unexpected issues when they arise.
- A flexible and proactive approach, providing admin support to project teams from across our services.
- Demonstrable Administration and Microsoft experience.
- Experience of working in housing management or similar (desirable).
- Knowledge and understanding of the functions of a social landlord together with basic housing knowledge (desirable).
About us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits you'll receive as our Administration Support Officer role:
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
Closing date: 5pm, 20 June 2024.
Our ways of working
Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
If you think you have what it takes to be successful in this Administration Support Officer role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
Babergh and Mid Suffolk District Councils are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.