Customer Services & Accounts/Administration Assistant
- Location: Ipswich
- Job Type: Full-time
- Salary: Competitive, based on experience and qualifications
- Working Hours: 37.5 hours per week, with flexibility on start and finish times
We are seeking a dedicated Customer Services & Accounts/Administration Assistant to join a family-run company. The ideal candidate will have previous customer service and admin experience, a strong work ethic, and a desire to progress and take on additional responsibilities. This role offers the opportunity for further study and development within the company.
Day to Day of the Role:
- Ensure containers are cleared, landed, and released, communicating any issues to customers promptly.
- Check hazardous documentation with DGSA and make necessary amendments.
- Communicate with operations for the daily count and manage the Operations inbox with precision.
- Register containers in Gateway/Tilbury/Southampton VBS systems and verify details in Destin8.
- Forward late runners and ancillary emails to the correct customers/groups and monitor waiting times for demurrage charges.
- Advise on quotes using the company-approved tariff and maintain up-to-date information in truckcom.
- Handle incoming calls professionally, chase for work, and book gensets accurately.
- Arrange off-dock storage, process new Sub-contractor details, and maintain vehicle maintenance records.
- Assist with Accounts Month End processes, reconciliations, forecasts, and management accounts.
- Provide cover for Senior Accounts Assistant & Assistant Management Accountant as needed.
Required Skills & Qualifications:
- Highly organised with exceptional attention to detail.
- Excellent IT skills, including proficiency in Excel.
- Strong communication skills, both written and verbal.
- Good telephone manner and the ability to create professional relationships with customers.
- Team player with a positive attitude and punctuality.
- Willingness to support and assist directors and team members.
- Commitment to continuous self-improvement and training development.
Benefits:
- Company pension scheme.
- Free parking.
- Casual dress code.
- Staff lunches and work functions.
- Training support (if desired).
- Performance reviews.
- Monthly office bonus (subject to targets being met).
To apply for this Customer Services & Accounts/Administration Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.