Team Manager - Audit and Complaints
Gateshead, UK
£26 - £35 per hour
About Us:
Randstad is excited to partner with Gateshead's Audit and Complaints Team to recruit a dedicated and skilled Team Manager.
Our team is focused on ensuring that services are delivered to the highest standards through effective auditing and handling of complaints.
Job Description:
Are you an experienced social worker with strong leadership skills and a passion for quality assurance and complaints management?
In this role, you will oversee team operations, manage complex cases, and ensure the effective auditing and resolution of complaints.
Responsibilities:
- Leading and managing the Audit and Complaints Team, providing supervision, guidance, and support to team members.
- Conducting comprehensive audits of services to ensure compliance with relevant legislation, policies, and procedures.
- Providing expert advice and decision-making support on complex cases and complaints.
- Collaborating with multi-disciplinary teams, external agencies, and service users to improve service delivery.
- Monitoring team performance, implementing improvements, and ensuring high-quality outcomes.
- Maintaining accurate and up-to-date records of audits, complaints, interventions, and outcomes in line with legal and professional standards.
Qualifications:
- Qualified Social Worker registered with Social Work England.
- Proven experience in a social work role, with significant experience in a leadership or management position.
- Strong analytical, auditing, and complaints management skills.
- Knowledge of relevant legislation, policies, and procedures related to social care and safeguarding.
Benefits:
- Competitive pay-rates of £26 - £35 per hour
- One committed and dedicated point of contact
- An unlimited referrals incentive, giving you a £300 voucher for anyone you refer (T&Cs apply)
- Access to 100s of discounts through the Hapi App
How to Apply:
If you're ready to make a difference in the lives of individuals, we want to hear from you! we have several exciting opportunities with competitive pay & flexibility.
Please submit your CV and a brief cover letter outlining your relevant experience and why you're passionate about this role. If you wish to discuss this further please call and can share the CV on
we would be happy to have a confidential discussion.
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.