IT Trainer
This is an amazing opportunity to work with our amazing client based in Stratford-Upon-Avon to work with their amazing team to help grow with their IT Department.
Your Responsibilities:
- Delivering IT system specific training to staff in a variety of mediums (classroom based, one to one, drop ins, guides, videos, etc)
- To become expert in the firm's line of business systems and how staff utilise these.
- Working with the staff to understand and agree working processes which support best practice for systems.
- ServiceDesk escalation point, delivery targeted training to reduce repeat issues.
- Collaborating with 3rd party suppliers and internal departments to ensure that training meets needs.
- Delivery new technology.
- To assist in determining the need for development or customisation of line of business solutions.
- Using business and process analysis techniques to spot opportunities to optimise and leverage technology processes.
- To define and document user requirements, create process maps, develop specifications, and recommend changes or improvements.
- Maintain confidentiality regarding the information regarding the information being processed, stored, and accessed.
Requirements and Experience:
- Minimum three years' experience in IT trainer / Business Analyst / Customer Success role.
- Experience producing training materials; user guides, etc.
- Comprehensive knowledge of Office 365 products and capabilities
- Experience in IT Training and delivering knowledge in a professional environment.
- Excellent written and verbal communication skills.
- Business / Process analysis skills.
- Communication / Team player.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.
Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.