Your new company
Hays is working with a leading healthcare organisation looking for a reception/administrator to join their dynamic and friendly team.
Your new role
You will be the first point of contact for visitors. Your responsibilities will include:
- Greeting and welcoming customers, supporting their journey throughout the centre, and ensuring a thorough checkout.
- Answering, screening, and forwarding incoming customer queries via phone calls, and proactively managing the local mailbox and emails.
- Proactively maintaining a well-presented reception and waiting areas.
- Ensuring customer reports are dispatched from centres within the desired time frame, including effective management of abnormal results.
- Ensuring all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase.
- Processing payments, invoices, added charges, and credit notes upon customer departure.
- Organising yourself to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines.
- Handling post - collecting, opening, date stamping, distributing incoming post, and posting outgoing post.
- Generating letters as required by the business.
- Monitoring stocks and ordering goods when required.
- Playing an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.
- This role requires shift work, including one Saturday a month.
What you'll need to succeed
To be successful in this role, you should have excellent communication and organisational skills, a friendly and professional demeanour, and the ability to multitask in a fast-paced environment. Previous experience in a similar role and proficiency with office software are highly desirable.
What you'll get in return
- 3-month temporary role with potential for extension
- £12 hourly
- On-site parking
- The opportunity to work in a supportive and collaborative team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk