�? Exciting Opportunity: Customer Service Administrator at a Leading Company! �?
Are you a proactive, customer-focused professional with strong administrative skills? Do you excel in dynamic, fast-paced environments? We have the perfect opportunity for you! We are seeking a talented Customer Service Administrator to join our client, a distinguished leader in their field for over 60 years, known for their commitment to quality and innovative solutions.
In this vital role, you will be the primary contact for customers, managing queries, processing orders, and providing administrative support to enhance service delivery.
If you're eager to contribute to a trailblazing team and thrive on making a positive impact through exceptional customer service, we want to hear from you. Join our client and be part of a tradition of excellence, driving customer satisfaction in the construction industry!
?? What's On Offer
?? Salary: circa £22k - £23k, negotiable based on experience.
?? Office based. Working Hours: Full-time, 37 hours per week, Monday - Thursday 8:30 AM - 5 PM, and Friday 8:30 AM - 1:30 PM. The early finish on Friday operates on a rotational basis within the team. When it's your turn to work on a Friday afternoon, you will receive a compensatory half-day early finish on another day that week.
�? Comprehensive benefits package including 25 days of holiday (3 days kept for Christmas shut down) plus bank holidays, death-in-service benefit, automatic pension scheme enrolment, access to shares scheme, discounts for friends and family, rewards gateway with discounts at selected brands and stores, and an employee Assistance Programme to support your well-being.
?? Free On-site Parking
?? Opportunities for growth and development.
Key Duties
?? Serve as the welcoming first point of contact for all customer interactions.
?? Answer incoming calls and deliver outstanding telephone support, managing a diverse array of inquiries via email and phone.
?? Process daily sales orders with accuracy.
?? Oversee warranty administration.
?? Manage department inbox.
?? Liaise with customers to resolve queries and credits, if necessary.
?? Build trust and rapport to effectively resolve problems and enhance customer experiences.
?? Undertake various administrative duties, ensuring smooth departmental operations.
?? Act as a liaison between internal and external departments, ensuring seamless communication.
?? Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.
We are looking for a personable, friendly, and experienced administrative professional who is adept at balancing administrative duties with customer service!
Who We Are Looking For
?? Organisational and multitasking skills.
?? Experience in customer service or administration, preferably in a construction environment.
?? Excellent communication skills, proactive problem-solving abilities, and the ability to work independently.
?? Strong team orientation and positive work ethic with proficiency in MS Office applications.
�? Desirable: NVQ Level 3 in Business Administration or equivalent.
Next Steps: Apply today! If shortlisted, you will be contacted within 5 business days. Due to a high volume of applications, only shortlisted candidates will be contacted. If you require reasonable adjustments, we are here to support you.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.