Job Title: Lead Warming Telesales Representative
Location: Exeter, Remote
Job Type: Full-Time
Company Overview:
Our client is a dynamic and innovative company specialising in the Healthcare Insurance Sector. They are committed to delivering top-quality services to their clients and fostering a collaborative and growth-oriented work environment. They are currently seeking a motivated and skilled Lead Warming Telesales Representative to join their expanding sales team.
Job Summary:
The Lead Warming Telesales Representative is responsible for engaging potential customers, building relationships, and nurturing leads through outbound calls. The primary goal is to prepare leads for the sales process, ensuring they are well-informed and interested in proceeding to the next stage. This role requires excellent communication skills, a persuasive demeanour, and the ability to handle objections effectively.
Key Responsibilities:
- Lead Engagement: Initiate outbound calls to prospective customers from provided lead lists, introducing them to the services.
- Relationship Building: Establish and maintain strong relationships with potential customers through consistent and professional communication.
- Lead Qualification: Assess the needs and interests of potential customers to determine their suitability and readiness for the services.
- Information Dissemination: Provide detailed information about the services, addressing any questions or concerns prospective customers may have.
- Objection Handling: Effectively manage and overcome objections, moving the customer to the next stage with the sales team.
- Data Management: Accurately update and maintain customer information and interactions in the CRM system.
- Collaboration: Work closely with the sales team to ensure a smooth handover of qualified leads and provide insights from interactions.
- Performance Tracking: Meet and exceed individual and team targets for lead engagement, qualification, and conversion.
Qualifications:
- Experience: Previous experience in telesales, telemarketing, or a similar role is highly desirable.
- Communication Skills: Excellent verbal and written communication skills, with a persuasive and engaging phone presence.
- Customer Focus: Strong ability to understand customer needs and provide relevant information to foster interest.
- Problem-Solving: Ability to handle objections and challenges with a positive, solutions-oriented approach.
- Organisational Skills: High level of organisational skills and attention to detail for managing lead information and follow-ups.
- Tech Savvy: Proficiency with CRM systems and basic computer applications.
- Self-Motivation: Driven and goal-oriented with a proactive attitude towards achieving targets.
Preferred Qualifications:
- Experience in Customer Service
How to Apply:
Interested candidates are encouraged to submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role . Please include "Lead Warming Telesales Representative Application" in the subject line.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.