Job Title: Customer Care Assistant
Location: Milton Keynes
Our Client is a leading provider in their industry, committed to delivering exceptional customer experiences. Their dedicated team works collaboratively to ensure customer satisfaction and loyalty.
Job Overview
Our client is seeking a dedicated Customer Care Assistant to join their small team. The ideal candidate will have a passion for helping people, providing excellent communication skills, and the ability to handle customer enquiries efficiently and professionally.
Key Responsibilities
- Provide exceptional customer service via phone and email to allocated national accounts and independent customers.
- Processing customer orders and requests received by whatever means.
- Be responsible for the correct administration for your allocated accounts, keeping detailed and accurate records of customer interactions.
- Responsible for the correct logging of all calls, orders and queries via SAP
- Collaborate with team members to improve customer service processes, working closely with the Accounts Department.
- Stay updated on product knowledge and company policies.
Qualifications
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office and SAP, would be an advantage
- Training will be given
What Is Offered
- Competitive salary and benefits package
- Comprehensive training
- Friendly and supportive work environment
- Pension and Healthcare
- 25 days holidays + 8 days Bank Holidays
How to Apply
If you are passionate about customer service and would like to be considered for the Customer Care Specialist role, please apply today, and we will be back in contact in due course.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.