Overview:
Lead a multidisciplinary team to proactively maintain and improve housing conditions, reduce disrepair, and enhance customer satisfaction. Oversee planned maintenance, investment programmes, and end-to-end management of disrepair claims.
Key Responsibilities:
- Manage and support operatives, surveyors, and admin staff to ensure efficient service delivery.
- Deliver cyclical maintenance and Healthy Homes programmes (e.g., ventilation, damp-proofing, insulation).
- Oversee disrepair claims, ensuring compliance, timely resolution, and defensible outcomes.
- Use asset data and disrepair trends to inform investment decisions and reduce future risks.
- Develop training for staff on damp, mould, and maintenance best practices.
- Collaborate with internal teams to improve processes, materials, and customer outcomes.
- Report performance metrics and risks to senior leadership.
- Contribute to policy development and represent the organisation in external forums.
- Promote equality, inclusion, and continuous improvement in team management.
Leadership:
Foster a culture of accountability, growth, and collaboration. Lead by example, coach others, and ensure high performance through clear communication and support.