About The Role
The main purpose of the role is to support the service delivery by managing a high-profile client site, to assist the account Manager to deliver sustainable, integrated facilities services whilst driving excellent customer service.
You'll effectively supervise the day-to-day operation of the cleaning, laundry, waste, and engineering team onsite, ensuring that an exceptional end-to-end service is provided as per contract requirements. You will ensure that all cleaning, laundry waste, and engineering tasks are completed in a professional and timely manner. You will also manage the subcontracted services including soft and hard services.
An engineering background would be an advantage but must have knowledge of managing a TFM contract.
You will be working 5 over 7 on a full time basis between 08:00 to 17:00
Duties:
- To manage and monitor the operation of the Contract in accordance with contract specification and Company Policy.
- To effectively manage within budgetary constraints
- Conform to client and company specifications.
- To continuously develop and improve quality and hygiene standards.
- To monitor customer trends and demands and challenge culture.
- To have knowledge of changes in legislation and implement accordingly in accordance with Company guidance.
- Manage project work with OCS team.
- Manage the delivery of subcontractor work.
- To meet client and company expectations, through management of agreed objectives.
- To respond to any reasonable request of the company or client.
- To recruit, train, develop and motivate cleaning staff.
- To ensure that adequate products, equipment, and materials are available to the Contract standard.
- To ensure that products, equipment, and materials are properly stored, used, maintained, and controlled and purchased in accordance with OCS procedures.
- To apply quality control procedures to ensure the maintenance of high standards of service and compliance with the specification.
- To manage the day-to-day delivery of Hard & Soft FM Services in line with contract.
- To manage all aspects of the Contract Performance Mechanism & associated KPI's via CAFM.
Educational Level
- Educated to Higher education, college or degree level. Professional Qualifications required for the job-(particularly for compliance purposes or technical requirements of the role)
- IOSH Managing Safely. Experience -previous experience -desirable/essential for technical competence of the role
- Management experience across a range of service disciplines, with a bias toward soft and hard services.
- Experience of line managing a team.
- IT Skills including Microsoft, SAP and CAFM software platforms.
- Awareness of legislation relating to building compliance
- Strong IT skills (Microsoft, SAP, CAFM, platforms)
Personal Characteristics/Attributes
- Willingness and ability to work flexibly, occasionally at weekends or evenings depending on the business needs
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.