We have a new and exciting opportunity for a Front of House Assistant to join our Property, Estates and Assets team at LondonEast-UK.
The role holder will provide essential front of house support at our business & technology park located at LondonEast, and will regularly engage directly with our on-site tenants, visitors, new clients, and handle event enquiries to ensure smooth running of workspaces, bookings and events.
Duties:
- General reception and admin duties (e.g. meet and greet visitors, prepare and distribute agendas, reports, etc.)
- Manage incoming mail into the company email accounts ensuring enquiries are responded to and actioned accordingly.
- Effectively manage incoming event enquires, coordinate and book meetings, conferences, venues, catering etc as required
- Liaise with suppliers and third parties to ensure requirements are met on all events.
- Post-event follow up to ensure client satisfaction (escalate or assist with any feedback complaints as needed).
- Attend site meeting with potential hosts, take minutes and source costs for event support such as staffing requirements, AV hire and catering.
- Receive, validate and respond to all incoming work-space enquiries
- Draft Heads of Terms documentation and issue to perspective clients
- Help administer onboarding of new tenants
- Draft, contribute to and circulate the tenant newsletter.
- Draft quotations and raise requisition orders to the finance team in order to invoice accordingly
Qualification, skills & Experience
- Business Administration Level 3 qualification or equivalent experience gained in a busy and varied front of house admin role
- Highly motivated with a proactive, flexible and responsive approach to working
- Organised and strong attention to detail
- Good time management, able to confidently manage a busy and varied workload
- Good communication skills - ability to confidently deal with internal and external stakeholder (at all levels) including key clients, potential clients and customers
- Good judgement skills - ability to use initiative to resolve routine issues
- Excellent attention to detail and accuracy
- Able to work independently with minimal supervision, but equally able to work as part of a wider team
- A positive 'can do' attitude and warm personable demeanour
- IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams
- Basic knowledge of or interest in the built environment (property management/landlord & tenant) would be advantageous
Working arrangements
- Part time
- Monday to Friday with core hours of 9 am - 3 pm (with some flexibility to do additional hours on occasion)
- Based on site in Dagenham.
Benefits:
In addition to an attractive salary, our benefits package includes:
- Heart Hub rewards, perks & benefits platform!
- Group Life Assurance
- Competitive Salaries
- Pension Scheme
- Paid Holidays from 21 days
- Family Friendly Policies making work-life balance achievable
- Health & wellbeing support including an Employee Assistance Programme (EAP)
- Career development and training
- A GREAT TEAM!
To Apply:
If your skills and experience match and are keen to be considered for this opportunity to join a great team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form. Please note: Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply as soon as possible and do not wait until the closing date.
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