Role: Account Manager
Location: Borehamwood, WD6
Hours: Full Time, Office based
Salary: £30K-£40K per annum
Our client is a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. Founded with a common goal of providing bespoke enterprise-level business IT support with top-tier customer service.
They are seeking a highly professional and dedicated individual to join our Account Management team, based in our Borehamwood office. This is a full-time role. The successful candidate will serve as a primary point of contact for our clients.
The ideal candidate will have a robust skill set, encompassing exceptional communication skills, great time management, resilience under pressure, decisive decision-making, self-motivation, conflict resolution, adaptability, and strong organisational skills. A proactive approach to work and a keen desire to advance within the company are essential.
Applicants should have a minimum of 3-5 years of relevant experience
They provide a dynamic and fast-paced work environment, where passion and commitment to delivering quality customer experiences are paramount. They are committed to fostering professional growth and offer ample opportunities for advancement.
Account Manager - Responsibilities
- Build robust relationships with clients**:**Establish and maintain strong, long-lasting client relationships to foster business growth and client satisfaction.
- Capture client needs: Actively listen to client concerns and requirements to recommend new or improved solutions that align with their goals.
- Present solutions: Effectively communicate the benefits and features of proposed solutions to decision-makers, ensuring clarity and understanding.
- Provide advice and guidance: Serve as a trusted advisor to clients, offering expert advice and guidance on products and services that can enhance their business operations.
- Customer issue resolution: Serve as the first point of contact for any customer issues, ensuring they are managed and resolved promptly to the client's satisfaction.
- Conduct client meetings: Regularly engage in roadmap and strategy meetings with clients to discuss and align on future plans and objectives.
- Training:Lead Microsoft 365 adoption programme and provide training to clients both onsite and remotely
- Stay informed: Keep abreast of the latest industry
Account Manager - Key Performance Indicators
- 10% Net Revenue Retention
- Manage tickets effectively
- Conduct Service Reviews & roadmap planning
- Deliver best client experience
- Always Learning
Account Manager - Benefits
Our client will provide a fun working environment in which you will have the opportunity to support high profile clients and develop your career, along with great benefits.
- 20 days holiday plus bank holidays
- Bupa Cash plan with EAP support after 1 month service
- 4% Pension contribution (matched by employee)
- Stock options after 1 years' service
- Private Health Insurance after 2 years' service
- Day off for your birthday
- Electric car scheme via salary sacrifice
- Cycle2Work Scheme
- Monthly Champion award nomination
- Regular socials & team building activities
- Regular Lunch & Learns