Role: Customer Service Administrator
Location: Tunbridge Wells
Hours: 9-5.30pm Mon-Fri
Benefits: 20days holiday + BH, Pension, Parking, Private Medical Healthcare, Income Protection, Social Events, Awards, ++
We are currently seeking a Customer Service Administrator to join our client's team on a permanent basis. This role requires a good balance between strong administrative skills and excellent customer handling skills. The successful candidate will be responsible for managing excellent customer communication both in writing and by telephone.
Key Duties:
- Administration (70%):
- Customer Service (30%):
- Processing repairs through all stages using the Repair Management System.
- Booking in repairs, creating and sending estimates to customers, processing proceeded repairs, and invoicing completed repairs.
- Assisting customers with their enquiries and performing call backs to resolve issues and update on progress with orders.
- Answering general email enquiries.
Principle Accountabilities:
- Ensure tasks are completed within the current Service Level Agreements (SLAs), including booking in repairs, creating and sending estimates, processing repairs, invoicing completed repairs, and placing strap orders.
- Accurately record data entries onto the Repair Management System, reflecting customer requests and our client's recommendations.
- Maintain product knowledge and confidently convey this information to customers.
- Answer calls from customers, both private and our client's agents, within the current SLAs.
- Follow up on all customer requests within the agreed timeframe.
- Take ownership and responsibility of customer cases, ensuring comprehensive and accurate communication is recorded on the Repair Management System.
- Adhere to appropriate Health, Safety, and Environmental (HSE) guidelines.
- Understand and promote our client's company values.
- Carry out other administrative duties as required by the Customer Service Manager.
- Undertake shared rota-based manual and administrative tasks.
Requirements:
- Proven skills within administrative skills, including proficiency in Customer Service and handling queries and resolving issues
- Excellent customer handling skills, with the ability to provide high-quality service both in writing and by telephone.
- Strong attention to detail when processing repairs and invoices.
- Effective communication skills, both verbally and in writing.
This is a fantastic opportunity to join our client's team as a Customer Service Administrator. If you meet the requirements and are looking for a rewarding career in a dynamic organisation, we would love to hear from you. Apply now online with your most up to date CV.
This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells -
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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