Thefutureworks are recruiting an Apprenticeship Contract Administrator for Coventry University Group, a leading provider of Higher and Degree Apprenticeships.
The role is full time - 37.5 hours per week, based on campus in Coventry City Centre.
The Role:
This role will focus on supporting the contract management activities of the team, liaising with employer clients and ensuring queries related to apprenticeships are resolved in a timely manner
The overall aim of the Apprenticeship Contract Administrator post is to support the primary objectives of the Apprenticeship Team and targets of the wider University Group's corporate plan.
A Typical Day will include:
- Supporting colleagues by liaising with clients and internal contacts to ensure all information is provided in a timely manner, chase any outstanding paperwork, escalating and resolving queries as appropriate
- Updating the contract tracker regularly to ensure oversight of the status of all contracts is maintained. Produce regular reports for the wider team to show progress of contract signings and to flag any contract that remain unsigned after agreed deadlines
- Responding to queries from clients, via telephone and email, investigating and resolving or escalating as appropriate. Daily monitoring of the team's shared email in-box, responding to emails or forwarding on as required
- Providing administrative support with compliance and audit projects, ensuring adherence to company policies and standards
Person Specification:
- Experience gained from an administration and/or contract focussed role dealing directly with client s and customers
- Attention to detail and the ability to ensure accuracy
- Strong customer service skills to both internal and external clients
- Strong communication skills, able to respond to queries appropriately both over the telephone and via email
- Experience of using Microsoft Office packages
Additional Information:
6 Month Temporary Role, with possible Temp to Perm opportunity
08:30 - 17:00 Monday - Friday with one hour lunch break
£12.32 per hour
On Campus, Coventry City Centre