Job description
About Regenerus
Regenerus Labs is one of the leading functional health test suppliers to practitioners in the UK with a unique digital health platform that enables practitioners to better manage and access their client' health by cross-analysing test and symptom data, with access to a wide range of tests from leading labs across the world, all facilitated through our office in Redhill, Surrey.
The Role
We are looking to employ a highly driven Client Services Specialist to join our team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion. You will play a significant role in the organisation's development and in turn will have the opportunity for career development and on-going learning. Reporting to our Customer Service Manager, we're looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.
Key Role Responsibilities
- Support our clients via telephone and email via our client management system.
- Ensure all email enquiries are responded to within 24hrs of receipt.
- Administer and monitor the order processing system.
- Accurate record keeping on our client management system.
- Download and record patient results from laboratory partners accurately and on time.
- Handling sensitive data in accordance with data protection regulations and maintaining confidentiality.
- Providing practitioners with their patient's results.
- Ad-hoc office duties.
Requirements
- Demonstrable experience working in a similar role.
- Excellent call handling and telephone skills.
- Superb customer service skills.
- Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems.
- Thorough attention to detail and excellent organisational skills.
- Solid time management skills with the ability to prioritise and multitask.
- Excellent communication and problem solving skills.
- A rational thinker under pressure.
- A strong team player with the ability to work independently using their own initiative.