EPOS Support Engineer
About the Company:
We are representing a leading technology company renowned for providing innovative retail solutions to their clients. Our client is seeking a dedicated EPOS Support Engineer to join their dynamic team. This company is committed to delivering exceptional customer service and is looking for a talented professional to help drive their success.
Position Overview:
As an EPOS Support Engineer, you will play a vital role in ensuring the efficient operation of EPOS systems for our client's business. You will provide top-notch technical support, manage service requests, and collaborate with various stakeholders to troubleshoot and resolve issues.
Key Responsibilities:
- Provide technical support for EPOS systems, including installation, configuration, and maintenance.
- Troubleshoot hardware and software issues related to EPOS systems.
- Manage and resolve incidents and service requests using ServiceNow.
- Administer and support Active Directory, including user account management and access permissions.
- Collaborate with internal teams and external vendors to ensure timely resolution of technical issues.
- Maintain comprehensive documentation of support processes and procedures.
- Conduct training sessions for end-users to optimize the use of EPOS systems.
- Stay updated with the latest industry trends and best practices in EPOS technology.
Key Qualifications:
- Proven experience as an EPOS Support Engineer or similar role.
- Strong technical knowledge of EPOS systems and related hardware.
- Proficiency in using ServiceNow for incident management and service requests.
- Experience with Active Directory administration and support.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.