Join a leading financial services organisation as a Compliance and Complaints Officer and make a real difference in the lives of their customers. With their commitment to excellence and high ethical standards, they are dedicated to providing exceptional service and positive outcomes for all their stakeholders. If you are passionate about compliance, customer satisfaction, and problem resolution, this is the perfect opportunity for you!
Responsibilities:
Investigate and resolve customer complaints, ensuring timely and fair outcomes.
Collaborate with various teams within the organisation to identify and rectify compliance issues.
Conduct regular compliance reviews to assess adherence to regulatory frameworks and identify areas for improvement.
Develop and implement effective strategies and policies to ensure compliance across the organisation.
Provide training and guidance to staff on compliance-related matters.
Stay up to date with regulatory changes and ensure the organisation's processes and policies align with the latest requirements.
Assist in the development of compliance reports and presentations for senior management.
Requirements:
Strong knowledge of FCA regulations and industry best practises.
Proven experience in complaint handling and resolution.
Excellent analytical and problem-solving skills.
Exceptional attention to detail and ability to manage multiple tasks.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Proficient in MS Office applications.
Benefits:
Competitive annual salary ranging from £28,000 to £35,000.
Permanent, full-time position with excellent career growth opportunities.
Comprehensive benefits package including pension, healthcare, and employee assistance programme.
Friendly and collaborative work environment with a dedicated team.
Ongoing training and professional development opportunities.
If you are looking for a challenging and rewarding role in a dynamic organisation that values integrity and customer satisfaction, apply now! Take the next step in your career and join their team as a Compliance and Complaints Officer. Your skills and expertise will contribute to their ongoing success and commitment to excellence. Don't miss out on this exciting opportunity - apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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