Fox Morris Group are working to recruit a ICT Business Partner
** Undergo vetting if successful **
Rate - £400 per day - Please submit cv with rate you are seeking. INSIDE ir35
Your Role;
Business Relationship management, Service Delivery, Service management, ITIL, User Experience, MS Office suite including Teams, report writing, process mapping, Supplier management
- Responsible for maintaining the ICT department's awareness of business needs in both Forces (and understanding of how the benefits are delivered) to ensure that ICT systems, solutions and services delivered address those needs and deliver the identified business benefits.
- Manage a defined portfolio of ICT Customers to ensure the services delivered to our users remain "fit for purpose" and achieve "Best Value" - meeting or exceeding agreed service and operational level agreements.
- Responsible for establishing and then communicating the contribution that technology can make to business objectives to ensure that ICT are involved as early as possible in business developments and the opportunities/benefits presented by ICT are fully exploited.
- Initiate and proactively manage the delivery (across technical, business and support teams) Continued Service Improvement Plans, demonstrating tangible improvements in services, efficiency, business benefits and improvements to customer satisfaction ratings.
- Responsible for building the ICT department and Portfolio's relationships with key senior Officers/staff in both Forces in order to increase business collaboration opportunities enabled/supported by ICT, and to act as the conduit between ICT and the Business to identify opportunities where new technologies can be used to improve business efficiency and service performance