Robert Half is currently engaging with a market-leading service provider that is looking to recruit a London based IT manager on an initial contract-to-permanent basis.
We are looking for a highly skilled and motivated IT manager to take charge of our IT operations and infrastructure. This role requires a hands-on individual who can effectively manage and execute IT projects, ensure the smooth operation of our systems, and provide technical support to our team.
Role:
- Liaise with external vendors, including their managed service provider
- Respond to IT queries via the ticket system, chat, email, or phone.
- Train staff on troubleshooting and diagnosing problems.
- Write, edit, and revise training documents.
- Provide technical assistance and resolve network/system issues.
- Follow up with customers to ensure issue resolution and request feedback.
- Run reports to analyse common complaints and improve training.
- Install or update software, and set up new computers and mobile phones.
- Manage IT stock and ensure the availability of replacement items.
- Provide out-of-hours support for the executive team.
- Replace end-of-life computers and support A/V systems.
- Maintain CCTV, UPS, access control, and print server systems.
- Monitor and maintain our various London offices.
Profile:
- Experience working within small teams or as a standalone IT Manager
- Strong troubleshooting skills with PC and Apple Mac hardware/software.
- Experience supporting the full Microsoft stack
- Experience with network issues and analysis.
- Excellent customer service and communication skills.
- Flexibility for out-of-hours support.
- Ability to manage and maintain various IT systems and vendors
- Must be able to start in the next 1/2 weeks
Organisation:
- 3 month initial contract to permanent
- 5 days a week in their Central London based Office
- Permanent: 65k-70k
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