Sales Coordinator
- Annual Salary: £25,000
- Location: Dudley
- Job Type: Full-time, Permanent
Join a growing business in Dudley as a Sales Coordinator! They have EXCELLENT benefits including 32 days holiday PLUS Christmas shutdown, access to discounts and discounted gym memberships and an early finish on a Friday. In addition, they're all about the PERSON. If you have administrative experience and are looking for a new challenge, keep reading!
This role is ideal for someone who excels in a reactive environment, focusing on customer service and order management. You will be responsible for handling customer queries, managing shared email boxes, processing returns, and ensuring smooth delivery processes.
Day-to-day of the role:
- Take and progress orders efficiently.
- Handle customer queries promptly to ensure satisfaction.
- Manage shared email boxes, ensuring all communications are addressed.
- Handle returns and resolve any order issues effectively.
- Regularly check in with customers and obtain feedback to improve service.
- Keep customers updated on their delivery statuses.
- Liaise with the warehouse team to coordinate delivery times and resolve any discrepancies.
Required Skills & Qualifications:
- Proven experience in a sales coordination or similar role.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and thrive in a reactive environment.
Benefits:
- 24 days holiday plus bank holidays.
- Office closure during Christmas without deduction from annual leave (OMG!)
- Participation in the Employee Assistance Programme (EAP).
- Access to various discount schemes.
- Entitlement to a duvet day (take a day off with no warning!)
- Reduced gym memberships at Sandwell gyms and leisure centres.
- Office closures for team events.
- Early finish on Fridays (extended weekend)
To apply for this Sales Coordinator position, please submit your CV detailing your relevant experience and why you are interested in this role.